Privacy Policy

Effective Date: March 25, 2025

Applies to: The Palace on Charles & The Bungalow on Charles

Location: 100 Charles St, Logan, WV

1. Information We Collect

  • Full name
  • Contact details (email, phone number, address)
  • Payment details (processed securely via third-party platforms)
  • Government-issued ID (for age verification)
  • Booking details (dates of stay, number of guests, property selected)

2. How We Use Your Information

  • Process and confirm your booking
  • Communicate important details about your stay
  • Verify your identity and age (minimum 25 years old)
  • Comply with local laws and short-term rental regulations
  • Improve our services and guest experience
  • We do not sell or rent your personal information to third parties.

3. How Your Data Is Protected

  • We take data security seriously.
  • Your information is stored securely and only accessible by authorized personnel.
  • Payment transactions are handled through secure, PCI-compliant third-party processors.

4. Sharing Information

  • With third-party payment processors (for bookings)
  • With legal authorities if required by law
  • With property maintenance or cleaning staff (only for guest name and dates of stay)
  • We do not share your contact or payment information with service staff or outside vendors.

5. Cookies & Website Tracking

  • Our website may use cookies or third-party analytics tools to improve performance and understand visitor behavior.
  • These tools may collect non-personal information such as:
    • IP address
    • Browser type
    • Device type
    • Pages visited
  • You can disable cookies in your browser settings at any time.

6. Your Rights

  • You may request access to, correction of, or deletion of your personal information by contacting us.
  • We will respond to all requests in accordance with applicable privacy laws.

7. Policy Updates

  • We may update this Privacy Policy from time to time.
  • The latest version will always be available on our website and will include the effective date.

8. Contact Us

  • If you have any questions about this policy or how your data is handled, please contact us directly at:
  • The Palace & Bungalow on Charles
  • 100 Charles St, Logan, WV
  • info@thepalaceoncharles.com