Frequently Asked Questions
What time is check-in and check-out?
Check-in is at 3:00 PM, and check-out is at 11:00 AM for both properties. Early check-in or late check-out may be available upon request and must be approved in advance.
Is a deposit required to book?
Yes. A 20% deposit is required at the time of booking to secure your reservation.
What is your cancellation policy?
Cancellations made less than 14 days before your arrival are non-refundable. If you need to cancel earlier, please reach out to discuss potential options.
Are pets allowed?
No. We love animals, but pets are not permitted in either property to ensure cleanliness and comfort for all guests.
Can I host a party or event?
No. Events and parties are not allowed. These homes are for registered guests only. Thank you for respecting our neighbors and policies.
Is smoking allowed?
Smoking is not permitted indoors at either property. Feel free to use designated outdoor areas if needed.
Do I need to remove my shoes inside?
Yes, we ask that all guests remove their shoes indoors to help keep the floors clean and extend the life of the property.
What do I need to do before checkout?
Before you leave, we kindly ask you to:
- Place all used towels and sheets in the laundry room
- Take out all garbage to the outdoor trash cans
- Turn off lights and appliances
- Lock all doors
- Place all used towels and sheets in the laundry room
- Take out all garbage to the outdoor trash cans
- Turn off lights and appliances
- Lock all doors
Do I need to show ID?
Yes. A government-issued photo ID is required for verification at check-in. The minimum age to rent is 25.
Is there parking available?
Yes! Both properties offer ample outdoor parking and indoor parking when available.
What amenities are included?
Each property has its own features, but both include:
- Wi-Fi
- TVs
- Full-service kitchens
- Laundry access
- Complimentary ATV spray-off
The Palace also features a home gym, mini arcade, billiards bar, and extended deck with grill.
- Wi-Fi
- TVs
- Full-service kitchens
- Laundry access
- Complimentary ATV spray-off
The Palace also features a home gym, mini arcade, billiards bar, and extended deck with grill.
What if I have an issue during my stay?
We’re here to help. If anything comes up, please contact us using the information provided in your booking confirmation. We want your stay to be smooth and enjoyable.